What can be a gamer’s worst nightmare other than their game crashing in the middle of the gameplay? PS5 users are troubled by the CE-108255-1 error, which indicates their game has crashed, and they might have lost their progress and will have to restart the game from their last checkpoint/savepoint.
The full error message reads-
‘CE-108255-1. Something went wrong with this game or app. Reporting this error to Sony Interactive Entertainment helps improve PS5 hardware, software, and services. This report might include personal information.’
You may encounter the PS5 CE-108255-1 error for any game or app you run on your PlayStation 5, including popular titles like Marvel’s Spider-Man: Miles Morales, Call of Duty Cold War, etc. Let’s go through the troubleshooting steps to help fix the CE-108255-1 PS5 error.
What Causes PS CE-108255-1 Error?
This error can be triggered due to a lot of reasons. If you are facing the CE-108255-1 error on PS5 followed by the game crash, then it indicates-
- The files of the game or the app you are running are either corrupted or missing.
- Another common reason for this issue is the bad game disc. The issue can be encountered if the game disc is cracked, dirty, or have scratches on the surface.
- You can also encounter this issue if there’s some issue with the firmware of your PS5.
- Hardware issues are also a common reason for the CE-108255-1 error on PS5.
Ways to Fix PS5 Error Code CE-108255-1 Error
This issue can leave everyone worried. It can leave one wondering whether they will be able to play the game again or not and what if they encounter this issue again. We have listed all the ways to fix this issue in this part of the guide. You can follow the steps given below to fix PS5 error code CE-108255-1-
1. Update Game
The first thing that you should do is update the game to the latest version. Often, the game may crash if it is running on an outdated version. As a gamer, you must always keep your games updated. Check if any updates are available, and if there are any updates for the game, then install them.
2. Reinstall Game
The game can keep crashing on PS4 with the error CE-108255-1 if the game files are corrupted. You can try deleting and installing the game again to fix the issue. You can do this by following the steps given below-
- Hover over the game you want to uninstall on the home screen of PS5.
- Now, click on the Options button on the controller and then select the Delete option.
- Finally, select OK to delete the game.
- After this, restart your PS5 to delete the residual files.
- Now, head to the Game Library on your PS5.
- Head to the Your Collection tab and search for the game you have deleted.
- Select the game from the list and press the Options button on the PS5 controller.
- Now, select Download to download and install the game on PS5.
3. Check Game Disc
As we discussed in the reasons above, if the game disc is dirty or damaged, then that can cause this issue. You must check the surface of the disc for scratches and dirt. Clean the surface with a microfiber cloth if the surface is dirty. If the disc is damaged or there are many scratches, you will have to get a new game disc.
4. Update PS5 Firmware
Outdated firmware is another reason behind the CE-108255-1 error on PS5. You can try checking your PS5 for the updates and install them. For those who don’t know how to do this, they can follow the steps given below-
- Head to the Settings of the PS5, and then select System.
- After this, select System Software and then select System Software Update and Settings.
- Now, select the option saying Update System Software.
- Next, select Update Using Internet to install the latest update.
5. Disable HDCP
If the HDCP feature is enabled on your PS5, then that can also cause the game to crash. You can follow the steps given below to disable the HDCP on PS5 and fix the issue-
- Head to the PS5 Settings and then select System.
- Select the HDMI tab on the left pane.
- Now, turn off the toggle saying Enable HDCP.
6. Rebuild Database of PS5
Rebuilding the database will clean and organize the data and create a new database for the PS5 system. This optimizes the performance of your PlayStation 5 and fixes issues like game crashes without deleting any data. You can rebuild the database of PS5 by following the steps given below-
- Switch off your PS5 first.
- Once off, hold down the Power button until you hear two beeps. After the second beep, unhold the Power button.
- After this, grab the USB cable and connect it to your PS5 console and the controller.
- Press the PS button on your controller to boot your console in safe mode.
- In the safe mode, select the option saying Rebuild Database.
- Now, select OK to confirm rebuilding the database.
7. Reset Your PS5
Is the issue not solved by following the steps mentioned above? You can perform a factory reset to restore your PS5 to revert to the original state and solve the issues you are facing. You can do it by following the steps given below-
- Head to the Settings of the PS5 from the home screen.
- In the Settings, select System.
- Now, select System Software and then Reset Options.
- After this, select the option saying Reset Your Console.
- Select the Reset button to confirm the reset of the PS5.
- Once you confirm the reset, it may take a few minutes, and your console may restart during the process.
- After the reset, set up your console and see if you still face the issue.
The above steps should help with the PS5 CE-108255-1 error. This error is common with PS5; you can face it with any game you play. If you have followed the above steps, but the issue is still not solved, then you can contact PlayStation Customer Support.