Mail doesn’t work with Sonoma update? macOS Sonoma has lots of issues. Though the update seems to be working fine for many users, there are users who started facing problems on their Mac after getting the Sonoma update. Amidst all the complaints, one issue that has been coming up as a major one is Mail not working after the Sonoma update.
Users have filled the online community and forums with their complaints regarding issues with the Mail app on macOS Sonoma. A user on Reddit reported that Apple Mail won’t open after installing the macOS Sonoma 14.0 update.
There’s another user on Reddit who reported that the Mail search is broken after the Sonoma update.
There are a lot of similar complaints regarding Mail on Reddit, Apple Community, and other forums. This issue can be problematic, especially for those who rely on Apple Mail for sending and receiving Mail. Worry not; here we are with the guide to help you fix issues with Apple Mail after the Sonoma update.
How to Fix Mail Not Working After macOS Sonoma Update?
This issue is generally caused due to some technical glitch and bug with the macOS Sonoma update. This is a common problem that many users have encountered, so worry not you are not alone who is stuck with this issue. Here’s what you can do to get rid of this problem and use Apple Mail without any further issues-
1. Restart your Mac
First thing first, restart your Mac if Mail doesn’t work after the Sonoma Update. This is a working solution if the issue is temporarily caused due to some glitch or temporary network issues.
- Click on the Apple icon at the top left corner and then click on Restart.
- Confirm restarting your Mac by clicking on the Restart button again.
2. Check Apple Servers
You must ensure the Apple Servers are working fine. For this, you can visit the Apple System Status page. Look for iCloud Mail service here and whether there’s a green dot next to it. A green dot indicates that everything is fine with Apple Mail; else, there’s something wrong with the server.
If there’s a green dot, there’s nothing wrong with the Apple Mail server, and something else is causing the issue. If the servers are down, then wait for some time until the servers are up again.
3. Rebuild Mail
Some users have said that Mail opens on their Mac, but they cannot search for Mail using the search function. To fix the issue, you can try rebuilding the Mail. Follow the steps given below to do it-
- Click on the Launchpad icon on the dock, search for Mail, and press Return to open it.
- In the Mail app, select the mailbox you are facing issues with it.
- Now, click on Mailbox on the menu bar and then click on the Rebuild icon from the menu.
- Similarly, do this for all the Mailbox and relaunch Mail.
4. Disable and Re-Enable Email Accounts
Sometimes, the issue can be caused if there’s some issue with the email account connected to Apple Mail. If Mail doesn’t work with Sonoma, you can try disabling and re-enabling Email accounts connected to the Mail account to fix the issue. Let’s see how you can do it-
- From the Apple Menu, click on the System Settings option.
- Click on Internet Accounts on the left pane.
- Here, click on the account connected to the Mail app.
- Now, turn off the toggle next to the Mail.
- Similarly, disable all the accounts connected to the Mail app.
- Once you have done it, enable all the accounts again by turning on the toggle.
5. Reset Mail Preferences
Try resetting the Mail preferences if you are still facing issues with the Mail app. To do so, follow the steps given below-
- Click on the Finder icon on the dock.
- Press the Command + Shift + G key combo in the Finder to open the ‘Go To’ dialog box.
- Here, type the address given below and press Return to visit it-
- Select com.apple. Mail.plist and drag it to the Bin icon on the dock.
- Now, right-click on the Bin and then on Empty Bin.
- Click on Empty Bin again to remove the file from Bin as well.
6. Re-Add Email Accounts
The next thing you can do is delete the email account you are using with Apple Mail and then re-add it. This should help fix issues with the Mail app you are facing after the Sonoma update.
- Press the Command + Spacebar key combo, type System Settings in the Spotlight Search, and press Return to open it.
- Head to the Internet Accounts tab, and then click on the account connected to the Mail.
- Click on Delete Account, and in the confirmation prompt, click on OK.
- Delete all the accounts connected to Apple Mail.
- Now, click on the Add Account button.
- Select the email service you want to connect to Mail.
- Now, click on Open Browser.
- Sign in to your account to continue ahead.
- Now, check Mail on the next window; you can uncheck other options (Notes, Calendar, Contacts) if you don’t want them.
- After this, click on the Done button to add the account to Mail.
7. Update macOS
As we already mentioned, many users started facing this issue after updating their Mac to macOS Sonoma. Generally, the issue was faced with the initial Sonoma update, i.e., macOS Sonoma 14.0, and users have reported that the later updates fixed this issue. Try checking if any latest macOS update is available and install them.
- Open Spotlight Search by pressing the Command + Search key combo.
- Type Software Update and press Return.
- Your Mac will check for updates; download and install the updates available.
- After installing the update, launch Mail and see if the issue is fixed or not.
8. Switch to Guest User Account
Sometimes, issues with the main account can also cause this problem with the Mail. To check it, you need to log in to a guest account. If you haven’t set up a guest user account, then you can do it by following the steps given below-
- Open the System Settings on your Mac.
- Head to Users & Groups and click the i button next to Guest User.
- Now, turn on the Allow guests to log in to this computer toggle.
- Once you have turned on Guest User, click on the Apple icon at the top left corner and then click on Log Out [Account Name].
- You will see the login screen with your main and guest accounts; sign in using the guest account.
- Open Mail and see if it works fine on the Guest account.
If you still face issues with Mail, then you can skip to the next method. However, if you no longer face issues when using Mail on the guest account, then probably there’s some issue with the Main account. In that case, you can set up a new account and delete your current account. To do so, follow the steps given below-
- Head to System Settings and then Users & Groups.
- Now, click on the Add User button.
- Enter your main account password to continue.
- You will now see the add user screen, where you must fill in the details of the new account.
- Click on the Standard drop-down menu and select Administrator.
- After this, enter the Account Name, Full Name, Password, and all the other details you are asked to.
- Click on the Create User button to create the user.
- Open the Apple Menu, and click Log Out [Account Name] to log out of your current account.
- Now, sign in to the new account you have created.
- Set up the new account and then use Mail on it.
- If you want to keep this account as the main account and delete the previous account, then head to System Settings> Users & Groups.
- Now, click on the i button next to the previous account.
- Now, click on the Delete User button.
- After this, select the Delete the Home Folder option and click the Delete User button.
9. Contact Apple Support
Still, Mail doesn’t work with Sonoma. In that case, you are left with no other option than to reach out to Apple Support. You can contact the support team through the Apple Support page, or if you have an Apple-authorized service center near you, then you can go there to get your issue resolved.
We hope Mail works seamlessly on Sonoma after this. Mail not working properly after the Sonoma update is one of the many issues that users started facing with the Sonoma update. But you need not worry about anything; if you follow the above steps, you will no longer face this issue.
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